Refund Policy

Refund policy

At Blockchaintrix we provide the best possible solution for our customers to ensure a favorable relationship beneficial ultimately to the User, in such regard we have a 3-day money-back guarantee should the customer not be satisfied with the service, the customer can get a refund within 3 days of making a payment for the service(s) ordered. Please keep in mind that even though we offer a full money-back guarantee, we will issue a refund only for the unused portion of the service rendered.

Custom Service Requests

Please note that any cost applicable to additional services such as custom service requests or technical support are non-refundable as our time cannot be recovered.

Cancellation and Termination.

• a. Either party can cancel a Request/Order Term at any given time should the Request/Order Term be deemed untenable by providing written notice to the other party. Customer should provide such notice by emailing Blockchaintrix at info@blockchaintrix.com.
• Customer can terminate a Request/Order Term at any time by emailing Blockchaintrix at info@blockchaintrix.com. If Customer terminates within 3 days following the start of the Request/Order Term, Customer will receive a refund of the fees paid for the terminated Request/Order Term. Should Customer terminate after 3 days, Customer will not receive any refund.
• Customer is required to notify Blockchaintrix of any changes to its payment information, contact information or other information provided in connection with its requested service. Blockchaintrix may also use updated payment information it obtains independently from third-parties. In the event a payment is not completed for any reason, the customer is notified to make necessary adjustments.

Contacting us

If you would like to contact us or make recommendations concerning any matter relating to these policies, you may do so by sending a message using our contact form or send an email to info@blockchaintrix.com